- 1. Definitions
- 2. Provision of Services
- 3. Registration and Particulars
- 4. Ownership of the Website and Copyright Notice
- 5. Misuse of the Services
- 6. Suspension of Services
- 7. Warranty
- 8. Limitation of Liability
- 9. Non-Assignment
- 10. Force Majeure
- 11. Entire Agreement
- 12. Supervening Illegality and Severance
- 14. No Relationship
- 15. Governing Law
- 1. Acceptance of Terms
- 2. Definitions
- 3. Privacy
- 4. Orders and Deposits
- 5. Payment
- 6. Delivery
- 7. Under Distance Contracts
- 8. Delay in Delivery
- 9. Transfer of Deposit
- 10. Administration Fees
- 11. Part Exchange / Our Used Vehicle Purchases from You
- 12. Price Match Promise
- 13. 14 Day Exchange Policy
- 14. Distance Contracts - Finance
- 15. Notices and Complaints
- 16. Pricing and Mileage Errors
- 17. Description Errors
- 18 - 19. Other
- 20. Jurisdiction
The Autosave Promise
Thank you for choosing Autosave for your vehicle purchase. Our culture is to treat customers fairly throughout our process and provide a convenient hassle free, risk free vehicle purchase, providing better value for money for all Autosave customers.
Please take time to read the following information regarding your purchase.
The Autosave website is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. The Autosave site uses a security system that protects your information from unauthorised use.
However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.
Data collection via web forms & email
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.
You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.
If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
Data collection via cookies
We may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose.
Data collection via telephony and written media
We may also collect personally identifying information via telephony and written media.
You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.
Autosave will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship. We will also be required to pass your information to third parties such as the DVLA for vehicle licensing purposes, warranty and product providers for registration purposes and any other personal body having a legal right to your personal data.
We will also use your data to tell you about changes to the site, new information, or products and services offered by Autosave that we think you will find valuable. You can choose not to receive this information by sending a blank email to the helpline@Autosave.co.uk with the subject 'No Autosave information'.
We do not share, sell, trade or rent your personal data outside of the Autosave group. We may choose to do so in future with selected third parties whose products and services we think you will find interesting, or for research purpose to enable us to further enhance our experience. You can choose not to receive this information by sending a blank email to the helpline@Autosave.co.uk with the subject 'No 3rd Party Information'.
Google Analytics implemented for Display
We have implemented Google Analytics for Display retargeting advertising online so that Google and other third party vendors can show our ads on publishers' websites. To do this Autosave.co.uk, Google and other third party vendors we may use all use first party cookies (such as that used for the normal Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimise and serve online ads based on someone's past visits to our website.
As a visitor you can opt-out of being shown re-targeted adverts from Autosave by Google/DoubleClick by using the Ads Preferences Manager to adjust the interest categories stored in the Google cookie stored in your browser.
Autosave Website Usage
Welcome to the Autosave Website. This Agreement is a legal document and describes the conditions of use applicable to Your use of the Website and the Services. Please read this Agreement carefully. By accessing the Website You agree to be bound by this Agreement. These terms and conditions were last amended on 8th March 2017 and are effective from that date.
Version 2.0 08.03.17
1.1 In this Agreement the following words and expressions shall have the following meanings:
"Content" the general content contained in the Website and the content contained as part of the Services.
"Autosave", "We" & "Us" shall refer to Autosave which is a trading name of Car Shops Limited whose registered number is 05331512 and registered office is 2 Penman Way, Grove Park, Leicester, Leicestershire, England, LE19 1ST.
"Particulars" Your personal information submitted by You to Autosave from time to time.
"Services" the services, including without limitation, the provision details of motor vehicle available for sale by Autosave, access to news and events, the facility to register an enquiry and to reserve a car for news releases and stock alerts, through the Website.
"Trade Marks" the Word and Logo and all other trade marks (whether registered or unregistered), business names or logos used in the Website from time to time.
"Website" the website owned and operated by Autosave which can be viewed athttp://www.Autosave.co.uk/ plus additional related URLs owned and operated by Autosave.
"Word and Logo" the word "Autosave" and the Autosave logo.
"You & Your" any user of the Website.
1.2 Headings in this Agreement are only for convenience and shall not affect its construction.
2. Provision of Services
2.1 Motor Vehicle Search Facility
2.1.1 The facility offered by Autosave for You to view details of motor vehicles available for sale is provided solely for information only and to provide You with a facility to research the Autosave Motor Vehicle Database. Autosave accepts no responsibility for the availability and/or non-availability of any motor vehicle sourced on the Autosave Motor Vehicle Database and performance and/or non-performance of a contract entered into between Autosave and You for the purchase of a motor vehicle, which You have sourced, from the Autosave Motor Vehicle Database. Customers statutory rights are not affected.
2.1.2 The display of motor vehicle particulars including without limitation, specifications, mileage quotations and/or prices on the Website or otherwise are for information only and shall not constitute an offer by Autosave to sell, supply or deliver any motor vehicle. If You are interested in purchasing a motor vehicle You have sourced from the Autosave Motor Vehicle Database then please contact Autosave by telephone, e-mail or online communication.
2.1.3 All figures and prices are correct at the time of online publication. Prices are subject to change without notice.
2.2 Finance & Insurance Quotes
2.2.1 Any finance and/or insurance quotes provided on the Website are for information only.
2.2.3 Finance and/or insurance is available subject to status and written quotations.
2.2.3 For the avoidance of doubt no finance and/or insurance quote shall be deemed to incorporate an offer by Autosave and/or the relevant finance and/or insurance provider.
2.2.4 Your Use of Content and the Website
184.108.40.206 You agree to use the Content for personal use only. This means that You may view, browse and print the Content. You may also download one copy of the Content into cache on a single computer for personal and non-commercial home use, provided that You shall retain all credits and copyright notices associated with such Content.
220.127.116.11 You agree to comply with all applicable laws and regulations when using the Website. You must not use the Website to send any e-mails for chain letters, commercial solicitation, mass mailing, or any form of spam or other mass mailings.
18.104.22.168 You may not reproduce, distribute, transmit or otherwise exploit the Content in any way. In particular, You may not include the Content in any other publication or on any other Website or computer network otherwise than in accordance with the limited reproduction permission set out at paragraph 4 and/or the prior written permission of Autosave. In addition, You must abide with all other terms, conditions and restrictions contained in any other agreement associated with the Content.
22.214.171.124 Autosave reserves the right to amend and/or remove at any time any Content from the Website.
3. Registration and Particulars
3.1 Use by You of certain Services, including without limitation, the facility to receive news releases and stock alerts, to receive further information about a particular motor vehicle will require You to submit Your Particulars to Autosave.
3.3 You hereby undertake to update Your Particulars on the Website and/or notify Autosave immediately in writing by letter, fax or e-mail in the event of any change in Your Particulars.
3.4 Autosave will not collect sensitive personal information relating to Your sex, health, racial or ethnic origin, political or religious beliefs without Your explicit consent.
3.5 Your particulars will be shared by Autosave for all purposes relating to the Services and marketing and research purposes and may be disclosed to and used by associated companies of Autosave and other organisations for marketing and research purposes unless You have signified that You do not consent to such use when You submit Your Particulars. Autosave will not disclose Your Particulars for any other purpose or transferred outside the European Union without Your express or implied consent (except where required by law).
3.6 Autosave will keep Your Particulars in a secure environment and shall at all times use reasonable endeavours to comply with the Data Protection Act  and 1998.
4. Ownership of the Website and Copyright Notice
4.1 The Content on the Website is protected by UK and International copyright and is the copyright of © Car Shops Limited unless otherwise stated. Reproduction of any of the Content is prohibited other than in accordance with the limited reproduction permission set out at paragraph 4. All rights are reserved.
Except as expressly provided in this Agreement. You may not copy, reproduce, re-publish, lease, sub-licence, download, post, broadcast, transmit, modify, create works from, or in any way, commercially exploit any of the Content.
In particular but without limiting the generality of the above, You may not do any of the following without the prior written permission of Autosave:
4.2.1 redistribute any of the Content (including by using it as part of any library, archive or similar service);
4.2.2 remove the copyright or trademark notice from any copies of the Content made available through the Website;
4.2.3 create a database in electronic or manual form by systematically downloading and storing all or any of the Content;
Requests to re-publish or re-distribute any Content should be addressed to the address set out at Paragraph 1.
4.3 You acknowledge that the Trademarks are trademarks of Autosave and that You may not use them without the prior written permission from Autosave.
4.4 The names of other products and services referred to on the Website may be the trademarks of their respective owners. You may not use any trademark or service mark appearing on the Website without the prior written consent of the owner of the relevant trademark.
4.5 UK and International copyright law prohibits any copying, dissemination and/or transmitting of any Content from the Website unless You have the permission of strongAutosave.
4.6 In the event that any Content is used without obtaining prior permission from Autosave You will be notified and invoiced of the appropriate fee for unauthorised usage.
5. Misuse of the Services
5.1 Autosave reserves the right to suspend or terminate Your rights of access to the Services You may have registered for at any time.
6. Suspension of Services
6.1 From time to time the Services in whole or in part may be closed down for routine repair or maintenance work.
7.1 Autosave will use its reasonable skill and care to ensure that the Content is accurate and up to date.
7.2 Autosave shall use its reasonable skill and care in providing the Services and will use reasonable endeavours to make the Website available for use by You at all times but will have no liability whatsoever for any direct, indirect or consequential loss arising from delay or failure to provide the Services and/or Website or for any loss of data which may result from delays, failure of deliveries or service interruptions including (but without limitation to) those arising from errors or omissions on the part of You or from levels of usage which are unusually large and which have the effect of causing disruption or delays in the operation of the Website.
7.3 Autosave does not warrant that the Website and/or Services are error and/or virus free or operate without interruption or are compatible with all equipment and software configurations. Autosave gives no warranty whatsoever as to the quality of information received through the Website.
7.4 Autosave makes no representations as to the fitness for a particular purpose of any Services available through the Website.
7.5 The warranties in this Paragraph 7 shall be the full extent of Autosave's liability in respect of the provision of the Website and/or Services and all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise are hereby excluded to the fullest extent permitted by law.
7.6 The warranties in this Paragraph 7 shall be subject to strong complying with Your obligations under this Agreement and all other relevant agreements and to You having used the Website and/or Services strictly in accordance with the instructions of Autosave.
8. Limitation of Liability
8.1 The Content is only for general information and use and is not intended to address Your particular requirements. You should not rely on the Content in making any specific decisions.
8.2 Autosave will not be liable for any of the following losses which may arise by reason of any breach of the express terms of this Agreement or to the extent that they have not been excluded by Paragraph 7, any implied warranty, condition or other term, any representation or any duty of any kind imposed on Autosave by operation of law: indirect; incidental; consequential; income; data; use; information; increased costs or expenses; profit; business; contracts or revenues from savings.
8.3 Autosave has not vetted and nor does it accept responsibility for the contents of any of the websites accessible via hyperlinks from the Website and does not accept any duty of care in respect of and nor does it make any representation express or implied in relation to the accuracy or reliability of the contents of any link website; nor does the existence of any link constitute any implied endorsement of any website, its sponsor, its products or its services not should any views expressed on that website be taken to reflect the views of Autosave.
9.1 This Agreement is personal to You and You may not without the prior written consent of Autosave assign or dispose of it. Autosave shall be entitled to assign this Agreement in whole or in part.
10. Force Majeure
10.1 Autosave shall not be liable for any delay in or failure to perform its obligations under this Agreement if that delay or failure is caused by circumstances beyond its control, including without limitation fires, strikes, insurrection, riots, embargoes, inability to obtain supplies, refusal or revocation of licence of regulations of any civil or military authority.
11. Entire Agreement
11.1 This Agreement contains the entire agreement and understanding between the parties relating to the subject matter of this Agreement, and (in relation to that subject matter) supersedes any and all prior agreements, arrangements, statements and understandings.
12. Supervening Illegality and Severance
12.1 If any term or provision in this Agreement shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of this Agreement but the validity and enforceability of the remainder of this Agreement shall not be affected.
14. No Relationship
14.1 Nothing in this Agreement shall create, or be deemed to create, the relationship of principal agent or employer and employee or a joint venture or partnership between the parties.
15. Governing Law
15.1 This Agreement shall be governed by the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English Courts.
1. Acceptance of Terms
Version 7.0 04/10/2017
a. "We", "Us", "Our" shall refer to Autosave which is a trading name of Car Shops Limited whose registered number is 05331512 and registered office is 2 Penman Way, Grove Park, Leicester, Leicestershire, England, LE19 1ST.
b. "You" and "Your" shall refer to You personally, being the customer or prospective customer desiring to purchase Goods from Us.
c. "Goods" are used vehicles supplied by Us plus any ancillary products or services.
d. "Secured Finance" are facilities arranged on Your behalf by Us, with Your full consent, to provide funding for the purchase of Goods. These take the form of Hire Purchase, Personal Contract Purchase and any other form of funding provided by a Financial Institution that uses the Goods as a form of security.
e. "Unsecured Finance" are facilities arranged on Your behalf by Us, with Your full consent, to provide funding for the purchase of Goods. These take the form of Personal Loan, Motor Loan and any other form of funding provided by a Financial Institution that does not require any security being invoked on the Goods.
f. Satisfactory "Merchantable Quality" is defined by the condition of the Goods being at a level that is deemed to be satisfactory and fit for purpose, when consideration is taken for the age and mileage of the Goods. This does not under any circumstances affect Your rights pursuant to the CRA.
g. “qPayment Method” is by Bankers Draft, Credit/Debit card, Bank Transfer or Finance Company Transfer if a Secured Finance or Unsecured Finance agreement is in place. Credit cards will be subject to a 2.5% levy charge to cover processing costs.
h. "CRA" is the Consumer Rights Act 2015.
i. “Place of Business” represents any place where We trade, store and prepare vehicles.
j. "Distance Contract" represents any form of sale conducted by Us to You that does not include any face to face contact from (and including) an initial order being raised on a vehicle until the time of delivery of the Goods at which point Our contract is concluded. In these cases the contract is governed by both the Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013 and Distance Marketing Regulations 2004 as appropriate.
4. Orders and Deposits
In You placing an order it enables Us to remove a vehicle from retail sale to the general public and allocate a sold order status. To do this a deposit is required from You, the amount of the deposit required is 10% of the total balance after any deductions or additions subject to variation at the sole discretion of Us. On receipt of the deposit monies We will remove a vehicle from sale
a. In the event where We fail to arrange Secured Finance or Unsecured Finance for You once You have reserved a vehicle, You are entitled to a full refund of the deposit monies These monies will be returned to You by Us by way of manual cheque or if a debit/credit card was used for the original deposit by way of refund to that payment card.
The deposit having been paid upon the placing of an order then the balance payable (or as the case may be, the sum required to complete any initial payment to a Finance Company) is to be paid by You, or if applicable the 3rd party Finance Company prior to delivery of the Goods.
Delivery of the Goods is to be completed within an agreed timescale with You. The Goods shall remain in Our beneficial ownership until full payment for the goods has been received. The risk in the goods, however, shall pass to You upon delivery.
7. Under Distance Contracts
We will arrange and agree a delivery to Your fixed place of residence or place of employment. We may require proof of address to be provided before a delivery is arranged and proof of identity will be required at the point of delivery. In all instances a delivery charge will be made, the amount of which will be determined in line with the distance required to move the vehicle from Our Place of Business to the delivery address. The delivery charge will be agree and communicated prior to completion of the contract and will be inclusive of VAT in accordance with the table provided below:
|0 - 100 miles||£1.50 per mile|
|101 - 200 miles||£1.35 per mile|
|201 - 300 miles||£1.25 per mile|
|301 - 400 miles||£1.20 per mile|
|400+ miles||£1.15 per mile|
8. Delay in Delivery
We will use Our best endeavours to secure delivery of the Goods on the desired delivery date or dates in accordance with Clauses 6 and 7, but shall be under no liability whatsoever for loss occasioned by delay in delivery arising out of any cause whatsoever.
9. Transfer of Deposit
Not withstanding Your rights defined by clause 4 if You fail to pay and take delivery of the Goods within 7 days of notification that the Goods are available for delivery We shall be at liberty to treat the contract as repudiated by You. We shall then be entitled to dispose of the Goods and reserve the right to offset and recover from You, by way of damages, any loss or expense including storage and depreciation costs which We may suffer or incur as a result of Your default. These costs will typically be £50 per day up to a maximum in line with Your initial deposit amount paid. The deposit can however be transferred by You in full to another vehicle on Your request at any time within 90 calendar days from the point at which this contract is repudiated.
10. Administration Fees
We will charge an Administration Fee for each vehicle, the amount of which will be clearly presented and is in addition to the purchase price of the vehicle. The fee covers all costs associated with administration and paperwork including sending V5 documentation to the DVLA, plus We will provide You with a HPI report on Your new vehicle for Your retention. The vehicle administration fee is non-refundable.
11. Part Exchange / Our Used Vehicle Purchases from You
Where We agree to allow part of the price of the Goods to be paid by You delivering a used vehicle to Us, such used vehicle shall be collected by Us and accepted upon the following conditions:
a. That, after examination of Your vehicle and inspection of the accompanying documentation at the time of any collection, it shall be collected in the same condition and within 250 miles on the odometer as and when an agreement was made as to a valuation of its allowance by Us. We reserve the right to revalue Your vehicle if You fail to adhere to this requirement. The order and any allowance in respect of a used motor vehicle offered by You in Part Exchange is subject to acceptance and confirmation in writing by Us.
b. That where the used vehicle is the subject of a Secured Finance agreement We shall be entitled to make any such payment to the Finance Company and will, with the consent of that Company, finally discharge such agreement and the allowance shall be reduced by the amounts so paid.
c. You will disclose to Us whether the used vehicle is subject to an existing Secured Finance agreement, if this is not disclosed to Us and later becomes apparent You will be liable to repay to Us any amounts required to be paid by Us to the Finance Company to discharge such agreement. We will conduct our own checks using industry standard ownership verifications to seek confirmation of any Finance Interest placed on the vehicle, however this does not waive Your disclosure obligations under this agreement.
d. If this agreement is cancelled after Your used vehicle has been collected by Us, We later may cancel the agreement to purchase Your used vehicle, provided that, if We have before cancellation sold or thereafter sell the used vehicle You shall be entitled to the profit or shall bear the loss (as the case may be) on the resale of Your used vehicle (in calculating this profit or loss Our reasonable selling expenses shall be taken into account).
e. If a cancellation is invoked under this agreement and the amount paid to the Finance Company under clause 11(b) or 11(c) as the case may be, exceeds the value agreed in part exchange of the vehicle, You are liable to Us for the difference between these amounts with the payment needing to be made within 30 days of You sending notice to cancel this agreement either under clauses 13 and 15 or in line with Your statutory rights.
f. That if the Goods to be delivered by Us through no default on the part of Us shall not be delivered to You within 30 days after the date of Your order or agreed expected delivery date, the allowance on the said used vehicle shall be subject to a reduction by an amount not exceeding 2½% for each completed period of 30 days from the expiry of the first mentioned 30 days to the date of delivery to You of the Goods.
12. Price Match Promise
If You see a similar car at a VAT registered professional motor dealer either before You make your purchase from Us or within 48 hours after purchasing a vehicle from Us at a lower price We will match that price. This is subject to Our discretion and the following conditions;
a. The alternative vehicle must be the same age (as determined by the year denoted on the vehicle registration number i.e “15” plate).
b. The alternative vehicle must have the same Specification as the Autosave vehicle. Examples where the Specification differs may be considered at the discretion of Autosave if the difference in Specification of the alternative Vehicle and the Autosave vehicle does not have a material impact on its market value at the time of comparison.
c. The alternative vehicle must have the same (within 1,000 miles) or lower mileage than the Autosave vehicle. The mileage must be warranted.
d. You must have a written quote from a VAT registered professional motor dealer, trading as a limited company from permanent premises within a 40 mile radius of Your home address. The quote must be dated within 48 hours either prior to or after Your purchase, or an Autosave representative must be able to view the vehicle 'live' on a dealer website and the alternative vehicle must be available for immediate purchase and physically in the location within 40 miles of Your home address.
e. The price match does not apply in cases where the comparative vehicle is being offered at a CAP clean price. A cap clean price is the industry benchmark for used car disposal values and is not a guide for retail pricing.
13. 14 Day Exchange Policy
In accordance with Consumer Contract Regulations You will have the benefit of a 14 Day Exchange Policy on the purchase of Your Goods. The 14 Days commence from the day after the date on which delivery takes place and is inclusive of weekends and bank holidays. The 14 Day Exchange Policy is in addition to and does not affect Your statutory consumer rights. It should not be considered as an alternative to Your short term right to reject a vehicle due to a breach of Your core rights at the point of purchase under Your statutory consumer rights. To serve notice of Your intention to invoke this exchange please see clause 15 and it is subject to the following conditions;
a. There is a duty of care for You to return the Goods in a condition commensurate with that at the time of delivery. We will inspect the goods at the time of return and We reserve the right, entirely at Our own discretion, to charge You any amounts required to return the goods to their condition at the time of delivery.
b. All vehicles returned will be subject to a returns fee of £149 which represents the non-refundable administration fee.
c. A usage charge will be applied relating to the mileage that the vehicle has been driven under Your ownership, representing the increase in miles during the period between delivery of the vehicle to You and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be:
|Miles Driven||Usage Charge|
|First 100 miles (0 - 100)||No charge|
|Over 100 miles (101 or more)||£50 plus £2 per each additional mile|
|For illustration, a vehicle driven 100 miles will incur no usage charge. A vehicle driven 110 miles would incur a usage charge of £70 (£50 plus £2 x 10 miles).|
d. If We agree to recover the vehicle We reserve the right entirely at Our own discretion to charge a collection fee that will reflect Our costs of collection from Our closest Place of Business to Your place of residence. These charges will also be subject to VAT.
e. We will charge You a delivery fee for the replacement vehicle in line with clauses 6, 7 and 8
f. All documentation provided with the Goods at time of delivery is returned at the same time as the Goods. If You fail to do so We will request security is provided.
g. An agreed location, date and time for a return or collection of a vehicle will be made in writing between You and Us which will be no more than five (5) days from the notification by You of the cancellation. If You fail to return the goods at the agreed time We reserve the right to charge a failed appointment charge at Our discretion.
h. To facilitate the Exchange Policy, We will identify with You a suitable vehicle for You to exchange Your vehicle for.
i. Once a suitable replacement vehicle has been selected We will transfer to the replacement vehicle any amounts due after adjusting for the returns fee, usage charges or other charges as a deposit on Your replacement vehicle.
j. You will be liable for any shortfall between the deposit under clause 13(i) and purchase price for the replacement vehicle. Where Your deposit under clause 13(i) exceeds the purchase price for Your replacement vehicle We will refund to You the difference.
k. We will cancel any additional products You have purchased with Your exchanged vehicle and transfer them to Your replacement vehicle where this is relevant. Where this is not relevant We will cancel the products, and refund You any amounts in line with the relevant terms of those products.
l. Where You have purchased Paint Protection for your exchanged vehicle no refund will be made.
m. If Your exchanged vehicle was purchased using a line of credit organised by Us then We will work with Your lender to secure a new line of credit to fund Your replacement vehicle. In circumstances where We cannot secure a line of credit for Your replacement vehicle then the 14 Day Exchange Policy will be deemed as void.
n. Where You have successfully invoked the 14 Day Exchange policy, Your replacement vehicle will be exempt from this policy as described in these terms under section 13.
14. Distance Contracts - Finance
Should Your used vehicle be purchased by a Secured Funding or Unsecured Funding method, then You have the additional right to cancel the finance agreement for 14 calendar days commencing from the day following the date of the delivery of Your Goods. However Your contract with Us is unaffected.
15. Notices and Complaints
In order to serve notice to Us to invoke Your rights to return Your Goods, make a complaint or any other formal correspondence this needs to be put in writing and sent via recorded delivery for the attention of Customer Experience Manager at the address shown on Your invoice or alternatively via email to helpline@Autosave.co.uk. In Your complaint please make it clear the nature of Your complaint, the registration of Your vehicle (if relevant) and Your contact details.
a. Our dedicated Customer Experience team will try to resolve Your concerns as soon as possible, usually before the end of the next working day. If this isn't possible We will contact You within 5 working days to explain what We are doing and when You can expect a resolution.
b. Within 8 weeks We will call or write to You either with a final response advising You of Our findings, or an update on Our investigations and confirmation of when We expect to be able to provide a final response, if appropriate.
c. In certain circumstances, if You are unhappy with Our final response or We do not issue You with a final response in writing within 8 weeks of You contacting Us with Your concerns, You may be able to refer Your complaint to the Financial Ombudsman Service or an Alternative Dispute Resolution service. Details of Your rights will be provided to You as appropriate in Your case. If You wish to refer Your complaint to the Financial Ombudsman Service, this must be done within 6 months of Our final response letter.
|Financial Ombudsman Service
|Telephone: 0300 123 9123
Small Claims Mediation (UK) LTD
33 Leicester Road
|Telephone: 0800 167 0700
d. In Our final response letter We will indicate whether in Our view Your complaint may be suitable for consideration by the Financial Ombudsman Service or Alternative Dispute Resolution Service.
16. Pricing and Mileage Errors
Whilst We try to ensure that all the prices and mileages shown on the Autosave website and other websites We may use as marketing channels are accurate, errors may occur. If We discover a material error in the price or mileage of the goods You have ordered We will inform You as soon as reasonably possible (a material error in mileage will exclude any mileages added to a vehicle due to test drives, relocation or delivery where appropriate, being typically less than 500 miles). You will then be given the option of re-confirming Your order at the correct price or cancelling Your order with a full refund of any deposit made. If We are unable to contact You using the contact details You provided during the order process, We will treat the order as cancelled and notify You by email. If You decide to cancel Your order after We have informed You of a pricing error and You have already paid for the Goods, We will give You a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
17. Description Errors
Autosave has made every effort to ensure the accuracy of the information contained in the website and other media however:
a. Manufacturers are constantly seeking ways to improve the specification, design and production of their vehicles and alterations take place continually. Whilst every effort is made by Us to produce up to date product descriptions and specifications, the website and other media should not be regarded as an infallible guide to vehicle products and services, nor does it constitute an offer for the sale of any particular vehicle. Autosave are not agents of any manufacturer and have absolutely no authority to bind the manufacturers by any express or implied undertaking or representation. Any references to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits.
b. All fuel economy figures are in accordance with Directive 93/116/EC. They have been calculated using the same test cycle as used for official exhaust emission classification. They cannot be compared with the previous steady speed/urban figures and are more representative of actual on-road fuel consumption. Under normal use the vehicles actual fuel consumption figures may differ from those achieved through the test procedure, depending on driving technique, road and traffic conditions, environmental factors, and vehicle condition.
c. We do not guarantee that use of the website will be uninterrupted or error-free, or that the website and its servers are free of computer viruses or bugs and strongly recommend that all users ensure that they protect their equipment with the use of firewalls and virus checkers.
18. The terms and conditions above do not abrogate or derogate from the rights afforded to
19. Car Shops Limited T/A Autosave, is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activities. Our Firm Registration Number (FRN) is 447727. Car Shops Limited is also an Appointed Representative of Sytner Group Limited, which is authorised and regulated by the FCA for Insurance Mediation Activities, under FRN 310540
Any dispute regarding this agreement will be governed by English Law and will be subject to the jurisdiction of the Courts of England and Wales.