- 01. About This Notice
- 02. Changes to this notice
- 03. How to contact us or make a complaint
- 04. Processing another person’s personal data
- 05. Who is the controller for my personal data?
- 06. What personal data do we collect about you?
- 07. If you fail to provide personal data
- 08. Where do we get your personal data from?
- 09. Sharing your personal data with third parties
- 10. What is the legal basis for processing your personal data?
- 11. Why we process your personal data
- 12. What rights do you have under data protection legislation?
- 13. How do we keep your personal information secure?
- 14. Using your personal data for marketing and how to opt-out?
- 15. How long do we keep your personal data?
- 16. Third-Party Links contained on our website
- 17. Cookies and how we use these to process your personal data?
- 1. Definitions
- 2. Provision of Services
- 3. Registration and Particulars
- 4. Ownership of the Website and Copyright Notice
- 5. Misuse of the Services
- 6. Suspension of Services
- 7. Warranty
- 8. Limitation of Liability
- 9. Non-Assignment
- 10. Force Majeure
- 11. Entire Agreement
- 12. Supervening Illegality and Severance
- 14. No Relationship
- 15. Governing Law
- 1. Acceptance of Terms
- 2. Definitions
- 3. Data Protection and Your Privacy
- 4. Orders and Deposits
- 5. Payment
- 6. Delivery
- 7. Under Distance Contracts
- 8. Delay in Delivery
- 9. Transfer of Deposit
- 10. Administration Fees
- 11. Part Exchange / Our Used Vehicle Purchases from You
- 12. Price Match Promise
- 13. 14 Day Exchange Policy
- 14. Distance Contracts - Finance
- 15. Notices and Complaints
- 16. Pricing and Mileage Errors
- 17. Description Errors
- 18 - 19. Other
- 20. Jurisdiction
The Autosave Promise
Thank you for choosing Autosave for your vehicle purchase. Our culture is to treat customers fairly throughout our process and provide a convenient hassle free, risk free vehicle purchase, providing better value for money for all Autosave customers.
Please take time to read the following information regarding your purchase.
1. About this notice
1.1 This notice was last updated on the 23rd May 2018. Autosave is a trading name of Car Shops Limited
1.2 This privacy notice (“notice”) describes what types of personal data Car Shops Limited (referred to throughout this notice as “Autosave”, “we”, “us” or “our”) collect from you, when, how and why it is collected, used and disclosed and how it is kept secure when you use our website www.Autosave.co.uk and when you purchase goods or services from us.
1.3 It is important that you read this notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This notice supplements the other notices and is not intended to override them.
1.4 This website and our services are not intended for children and we do not knowingly collect personal data relating to children. If you are under 16 please do not provide us with any of your personal data unless you have the permission of your parent or guardian to do so.
1.5 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting us using the details in Section 3 (How to contact us or make a complaint).
2. Changes to this notice
The contents of this notice may change from time to time. We will post any updates to this notice on our website www.Autosave.co.uk/terms-and-conditions. You may wish to check this page to ensure you are still happy to share your personal data with us. Where we make material changes to this notice, we will also contact you directly to notify you of these changes.
3. How to contact us or make a complaint
3.1 We have appointed a data champion who is responsible for overseeing data protection for Autosave. If you have any questions about this notice, your rights under data protection legislation as set out in Section 12 (What rights you I have under data protection legislation?) or the processing of your personal data generally you can contact us free of charge at any time by using the details below:
3.1.1 By completing this secure web based form on our privacy portal
3.1.2 By writing to us at Data Privacy & Compliance Team, CarShop, 9 Cheyne Walk, Northampton, NN1 5PT
3.2 If you are dissatisfied with our use of your personal data or our response to any exercise of these rights you have the right to complain to your data protection authority, this in the UK is the Information Commissioner's Office (ICO) www.ico.org.uk.
3.3 Autosave is registered with the ICO as a data controller.
4. Processing another person’s personal data
If you provide us with personal data on behalf of someone else for example you provide your spouse’s name on a loan car form to allow the vehicle to be insured for them to drive, you confirm to us that you have their permission to pass their personal data to us and that they are aware of the contents of this notice and do not have any objection to our processing their personal data in accordance with this notice.
5. Who is the controller for my personal data?
5.1 A ‘controller’ is a person or organisation who decides why and how your personal data is collected, used and shared. They are responsible for ensuring that the processing complies with data protection legislation.
6. What personal data do we collect about you?
6.1 Personal data means any information about a living individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect and process personal data about you which we have grouped together into different types of data to make it easier for you to understand what we do with your personal data and what our legal basis is for processing the personal data. Details of how we process your personal data and why are set out in Section 11 (Why we process your personal data) and details of the legal bases we rely on to process your personal data are set out in Section 10 (What is the legal basis for processing your personal data):
6.1.1 Contact Data - details of your name(s), home address, previous home address, home phone number (including mobile), home email, work address, work phone numbers (including mobile);
6.1.2 Identity Data - details of your passport, drivers licence, date of birth, utility bills, national insurance number;
6.1.3 Financial Data - details of your bank account, bank statements, payment card details, vehicle purchase agreement, your employment history and salary if required as part of your finance application;
6.1.4 Transaction Data - details about payments to and from you and other details of products and services you have purchased from us.
6.1.6 Location Data - details of your travel history or home address will be collected if a loan car has a vehicle tracker fitted or you have used the satellite navigation system in the loan vehicle provided by Autosave.
6.1.7 Image Data - photographic images and footage of you is collected via the operation of CCTV when you come into our showrooms or visit our stores.
6.1.8 Vehicle Data - details of your number plate is collected through the use of automatic number plate recognition technology you when you drive into our store for a pre-booked service. You will provide details of your vehicle to us to make a service booking although not personal data this will be the registration number, make, model and type of vehicle. If you purchase a vehicle from Autosave we will retain details of the vehicle on our systems.
6.1.9 Audio Data - details of telephone voice calls maybe recorded for monitoring, dispute resolution and training purposes when you contact us or we contact you from our stores or customer experience teams in our contact centres.
6.1.10 Social Network Data - detail of personal data that is part of your public profile on a third party social network may be collected if you like, follow, message, post opinion or comment on our social media pages.
6.1.11 Family Data - details of your direct family such as their name for example to purchase a vehicle for them and allow the vehicle to be registered to the correct keeper.
6.1.12 Public Authority Data - details about you and your vehicle held with the driving and vehicle licencing agency (DVLA) including any penalties you may have on your driving licence.
6.2 As a whole we do not collect the following special categories of personal data about you, details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health or genetic and biometric data. Nor do we collect any information about criminal convictions and offences. In limited circumstances for example if you lease a vehicle via the third party Motability scheme we may collect details about your disability and mobility allowance to administer your application and check your eligibility to join the scheme. For further details about this scheme please visit Motability’s website https://www.motability.co.uk.
6.3 We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
7. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
8. Where do we get your personal data from?
8.1 Personal data you have given to us. We collect personal data when you provide this to us directly in the scenarios listed below:
8.1.1 by entering personal data via our websites, live chat boxes or social media platforms and through testimonials and opinions you may have posted publically on our websites or social media platforms;
8.1.2 when you contact our customer experience teams based in our call centres;
8.1.3 on an enquiry form during a showroom or event that you have attended;
8.1.4 when you register interest in a vehicle in one of our stores;
8.1.5 when you complete customer surveys, provide feedback or participate in competitions we run online and in our stores;
8.1.6 when you place any order for our goods, products or services for example when you purchase a vehicle or book an appointment for your vehicle to be serviced in our store;
8.1.7 when you apply for a loan, personal contract purchase or lease agreement from one of our accredited finance providers to purchase your vehicle;
8.1.8 when you part exchange your vehicle and provide a service history of that vehicle;
8.1.9 when you provide documents to evidence your vehicle is covered by a valid insurance policy;
8.1.10 when you respond to an advertisement or any other promotional communication we may have sent to you;
8.1.11 by corresponding with us by phone, email, in person or otherwise (for example via social media) for any other purpose.
8.1.12 for accounting purposes your personal data is included on invoices;
8.1.13 to handle complaints or to provide information you have requested.
8.2 Personal data we may receive from finance providers and brokers. We collect the personal data from finance providers in the scenarios listed below:
8.2.1 If you have engaged a third party broker to act on your behalf to administer the purchase of a vehicle;
8.2.2 Our approved finance providers have a legitimate interest to provide your details to Autosave to allow us to contact you to discuss your options during the term of the loan contract. For example, if you have a Personal Contract Purchase (PCP) contract which is about to end in 6 months we will discuss all your options with you such as how to pay the balloon payment, changing your vehicle or returning your vehicle to allow you to make an informed decision before the contract ends.
8.3 Personal data we may receive from insurance providers. We collect the personal data from insurance providers in the scenarios listed below:
8.3.1 when we are required to carry our repairs on your vehicle as part of a claim you have made through your insurance company for the purposes of carrying out those repairs and providing you with a loan car.
8.4 Personal data we may receive from regulatory bodies. We collect personal data from regulatory bodies in the scenarios listed below:
8.4.1 from the Driver and Vehicle Licencing Agency (DVLA) to confirm if you hold a valid driving licence to allow the provision of a loan car or a test drive.
8.5 Personal data we may receive from other public sources. We collect the personal data from the following public sources in the scenarios listed below:
8.5.1 to assist the police or other public authorities with their enquiries and/or investigations.
9. Sharing your personal data with third parties
9.1 We share your personal data with our accredited finance providers for the following purposes:
9.1.1 to administer your finance application on your behalf with our accredited finance providers;
9.1.2 to allow you facilitate funding to purchase a vehicle.
We process information relating to your finance application on behalf of Autosave’s approved finance providers who are acting as data controller.
9.2 We share your personal data with our insurance providers for the following purposes:
9.2.1 If you decide to purchase additional regulated or non-regulated products or services during the sale or after the sale of your vehicle we may pass your personal data to the relevant provider to fulfil your request. For example, if you purchase a Vehicle Asset Protection (VAP) insurance policy for your vehicle we will pass your personal data to the insurance provider.
9.3 We do not sell your personal data to third parties. However, we may from time to time disclose your personal data to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance service providers, vehicle collection & delivery, accident management, external third party body shops, direct marketing communications agencies and consultants, market research and market analytics service providers, our legal and other professional advisors.
9.4 We take steps to ensure that any third-party partners who handle your personal data comply with data protection legislation and protect your personal data just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your personal data or use aggregated none specific data sets where ever possible.
10. What is the legal basis for processing your personal data?
10.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
10.1.1 Contractual performance - where we need to process your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
10.1.2 Legal or regulatory obligation - when we have to process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
10.1.3 Legitimate interest - when it is in our legitimate interest (or that of a third party) and those interests do not override your rights and freedoms, for example when it is in the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the contact details set out in Section 3 (How to contact us or make a complaint).
10.1.4 Vital interests - where it is necessary to process your personal data to protect your vital interests or another person.
10.1.5 Consent - generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by us using the contact details set out in Section 3 (How to contact us or make a complaint).
11. Why we process your personal data
11.1 We have set out below, in a table format, a description of all the ways we use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
11.2 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the contact details set out in Section 3 (How to contact us or make a complaint) if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
11.3 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please us using the contact details set out in Section 3 (How to contact us or make a complaint). If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
11.4 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
When you are making an enquiry or negotiating to buy a vehicle
|Processing activity||Type of data||Legal Basis|
|To respond to enquiries you send to us and fulfil the requests you make to us for example to provide detail of the vehicle specification you have enquired about.||Contact data / Audio data||Contractual performance / legitimate interest|
|When you provided your personal information to a third party website to enquire about a vehicle advertised for example Autotrader. Your personal data will be forwarded to our Customer Contact Centre or a Autosave store to follow up your request.||Contact data||Legitimate interest|
|To arrange a test drive we have a legal obligation to check you hold a valid driving licence as required by law and for insurance purposes.||Contract data / Identity data||Contractual performance / Legal or regulatory obligation|
|Photographic images and footage of you is collected via the operation of CCTV when you come into our stores. This is for security, crime prevention and required for insurance purposes.||Image data||Legitimate interest|
Purchasing a vehicle
|Processing activity||Type of data||Legal Basis|
|Completion of all mandatory sales documentation to purchase a vehicle and make payment non-finance||Contact data / Identity data / Vehicle data / transaction data / Family data if applicable||Contractual performance|
|Registering and taxing the vehicle with the DVLA||Contact data / Vehicle data||Contractual performance / Legal or regulatory obligation|
|To provide or manage any information, products or services you have asked for specifically related to the purchase of your vehicle for example the purchase of a VAP policy, Extended Warranty or a Paint Protection product.||Contact data||Contractual performance / Consent|
|If you are part exchanging / selling your vehicle to our store we will check your vehicle details via third party provider CAP-HPI this includes vehicle mileage, condition, outstanding finance and history before making an offer to buy the vehicle.||Vehicle data||Contractual performance / Legal or regulatory obligation|
|We will send a customer survey to you following your vehicle purchase to gain your feedback about our products and services provided.||Contact data||Legitimate Interest|
Purchasing a vehicle with finance
The processing activity detailed in the table below is in addition to ‘purchasing a vehicle’ if you would like Autosave to arrange finance for you.
|Processing activity||Type of data||Legal Basis|
|To administer and arrange finance for you to purchase or lease a vehicle.||Contact data / Vehicle data / Identity data / Financial data||Legal or regulatory obligation / Legitimate interest|
|Completion of all documents to comply with the financial conduct authority guidelines when administering finance on your behalf.||Contact data / Vehicle data / Identity data / Financial data||Legal or regulatory obligation|
|Autosave will enter your personal details into the finance providers system which allows the finance provider to conduct a credit check and affordability assessment on you before making a decision whether to offer you finance to fund your vehicle.||Contact data / Vehicle data / Identity data / Financial data||Contractual performance / Consent|
|If your application for finance is declined by the finance provider we will advise you of this before sending your personal information to another lender for consideration. We will always seek your consent before passing your application to Autosave approved finance providers or credit brokers.||Contact data / Vehicle data / Identity data / Financial data||Consent|
Vehicle maintenance, repairs and servicing
|Processing activity||Type of data||Legal Basis|
|To contact you to book an appointment to bring your vehicle into the store which falls under your service plan for your vehicle.||Contact data / Vehicle data||Contractual performance|
|To collect or deliver your vehicle outside our store for example to collect your vehicle from your home or work address to undertake service works on the vehicle. This service maybe outsourced to an approved third party vehicle delivery company.||Contact data / Vehicle data||Contractual performance|
|Arranging a courtesy car subject to availability. If we agree to provide a courtesy vehicle to you for the duration of the works on your vehicle you will be asked to provide a copy of your driving licence. This is for insurance purposes and to ensure you hold a valid driving licence. If you incur any speeding, parking or other motoring offences when using the vehicle you will be liable for all costs and we will forward your contact data to the third party enforcing the penalties.||Contact data / Vehicle data / Identity data||Contractual performance / Legal or regulatory obligation|
|Our Customer Contact Centremay contact you in relation to all on-going servicing, repairs and maintenance of your vehicle, including any warranty claims.||Contact data / Vehicle data / Audio data||Contractual performance / Legitimate interest|
|Rectification works to your vehicle as part of an insurance claim. Your insurance provider may request your vehicle is repaired by one of our stores and they will share your personal information with Autosave for this purpose.||Contact data / Vehicle data||Contractual performance / Legitimate interest|
|We may capture your vehicle registration number when you drive onto our premises using ANPR to recognise you in relation to your service booking.||Contact data / Vehicle data/ Image data||Contractual performance / Legitimate interest|
|Breakdown assistance, your personal details are provided by the breakdown provider to Autosave to complete the repairs for example where the RAC towed your vehicle to our store for repair.||Contact data / Vehicle data||Contractual performance / Legitimate interest|
|We will contact you to notify you when your vehicle is due for servicing or MOT as a duty of care. The legal responsibility for maintaining the vehicle in line with the manufacturer’s guidelines is with you.||Contact data||Legitimate Interest|
|To contact you if there is an urgent safety or product recall notice issued by the manufacturer to arrange rectification works at our authorised store.||Contact data / Vehicle data||Vital interest|
|We may contact you with other communications relating to recommendations for maintenance of your vehicle, vehicle health checks or other similar services.||Contact data / Vehicle data||Legitimate Interest|
Processing necessary for us to promote our business and engage with our customers
|Processing activity||Type of data||Legal Basis|
|If you are an existing or new customer to Autosave we will send you promotional marketing information including invitations to events in our stores and offers from time to time if you have purchased a product or service from us. You have the right to object to us sending you this information at any time. Please see section 14 in this privacy notice for further detail about your rights.||Contact data||Legitimate Interest|
|If you do not have a previous business relationship with Autosave or have never negotiated to buy a vehicle or purchased any of our products or services we will only send you marketing communications if you have opted in to receive these communications from May 25th 2018.||Contact data||Consent|
|To contact you with targeted advertising delivered online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.||Social Network data / Website data||Legitimate interest|
|To identify and record when you have received, opened or engaged with our website or electronic communications.||Contact data / Social Network data / Website data||Legitimate interest|
|To administer competitions and promotions that you enter with us from time to time and to distribute prizes.||Contact data||Consent|
|To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in.||Contact data||Legitimate interest|
|We may take photographic images of you when you collect your new vehicle from the store or record video footage during store events with your consent to promote our business via social media channels or via our websites.||Image data||Consent|
Processing necessary for our business to operate on a daily basis and fulfil data protection laws
|Processing activity||Type of data||Legal Basis|
|For general administration including managing your queries, complaints, or claims.||Contact data||Contractual performance / Legitimate Interest|
|Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively.||Contact data||Contractual performance|
|For network and information security purposes i.e. in order for us to take steps to protect your personal data against loss, damage, theft or unauthorised access||Contact data||Legal or regulatory obligation|
|To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request)||All types of data depending on the request||Legal or regulatory obligation|
|To inform you of updates to our terms and conditions and policies||Contact data||Legal or regulatory obligation|
12. What rights do you have under data protection legislation?
12.1 Under certain circumstances, you have rights under data protection laws. These are set out below:
12.1.1 The right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
12.1.2 The right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
12.1.3 The right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
12.1.4 The right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which over ride your rights and freedoms.
12.1.5 The right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
12.1.6 The right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
12.1.7 The right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
12.2 If you wish to exercise any of the rights set out above, please contact us using the details set out in Section 3 (How to contact us or make a complaint)
12.3 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
12.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
12.5 We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
13. How do we keep your personal information secure?
13.1 We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your personal data.
13.2 Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your personal data in accordance with applicable data protection requirements. Our main security measures are:
13.2.1 restricted personal access to your data on a 'need to know' basis and for the communicated purpose only;
13.2.2 highly confidential data stored in encrypted form;
13.2.3 firewalled IT systems to prohibit unauthorised access e.g. from hackers; and
13.2.4 permanently monitored access to IT systems to detect and stop misuse of personal data.
14. Using your personal data for marketing and how to opt-out?
14.1 If you are wondering why you have received a communication from us, this is because we collected your personal data when we were negotiating a sale for example you asked us for a quotation, etc… You have the right at any time to opt out or update your preferences in terms of the marketing you receive from us and the manner in which we communicate with you. You can change your marketing choices, or withdraw your consent in relation to how Autosave use your personal information in one of the following ways:
14.1.1 Through a ‘marketing choices’ link to our data privacy preference centre in every email communication. This link will allow you to update your preferred promotional marketing choices and your preferred method of communication; or
14.1.2 By sending an email firstname.lastname@example.org; or
14.1.3 By writing to us at Data Privacy & Compliance Team, CarShop, 9 Cheyne Walk, Northampton, NN1 5PT
15. How long do we keep your personal data?
15.1 We retain your personal data only as long as is necessary for the purpose for which we obtained them and any other permitted linked purposes. If personal data is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires. Our retention periods are based on business needs and your personal data that is no longer needed is either irreversibly anonymised or destroyed securely.
15.2 Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us using the contact details set out in Section 3 (How to contact us or make a complaint)
16. Third-Party Links contained on our website
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices and statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
17. Cookies and how we use these to process your personal data?
17.1 A 'cookie' is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk, so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number. You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our websites if cookies are disabled. You can restrict the type of cookies being placed on your hard drive when browsing our website by clicking on the button ‘change cookie settings’ at the bottom of the web page.
Autosave Website Usage
Welcome to the Autosave Website. This Agreement is a legal document and describes the conditions of use applicable to Your use of the Website and the Services. Please read this Agreement carefully. By accessing the Website You agree to be bound by this Agreement. These terms and conditions were last amended on 8th March 2017 and are effective from that date.
Version 2.0 08.03.17
1.1 In this Agreement the following words and expressions shall have the following meanings:
"Content" the general content contained in the Website and the content contained as part of the Services.
"Autosave", "We" & "Us" shall refer to Autosave which is a trading name of Car Shops Limited whose registered number is 05331512 and registered office is 2 Penman Way, Grove Park, Leicester, Leicestershire, England, LE19 1ST.
"Particulars" Your personal information submitted by You to Autosave from time to time.
"Services" the services, including without limitation, the provision details of motor vehicle available for sale by Autosave, access to news and events, the facility to register an enquiry and to reserve a car for news releases and stock alerts, through the Website.
"Trade Marks" the Word and Logo and all other trade marks (whether registered or unregistered), business names or logos used in the Website from time to time.
"Website" the website owned and operated by Autosave which can be viewed athttp://www.Autosave.co.uk/ plus additional related URLs owned and operated by Autosave.
"Word and Logo" the word "Autosave" and the Autosave logo.
"You & Your" any user of the Website.
1.2 Headings in this Agreement are only for convenience and shall not affect its construction.
2. Provision of Services
2.1 Motor Vehicle Search Facility
2.1.1 The facility offered by Autosave for You to view details of motor vehicles available for sale is provided solely for information only and to provide You with a facility to research the Autosave Motor Vehicle Database. Autosave accepts no responsibility for the availability and/or non-availability of any motor vehicle sourced on the Autosave Motor Vehicle Database and performance and/or non-performance of a contract entered into between Autosave and You for the purchase of a motor vehicle, which You have sourced, from the Autosave Motor Vehicle Database. Customers statutory rights are not affected.
2.1.2 The display of motor vehicle particulars including without limitation, specifications, mileage quotations and/or prices on the Website or otherwise are for information only and shall not constitute an offer by Autosave to sell, supply or deliver any motor vehicle. If You are interested in purchasing a motor vehicle You have sourced from the Autosave Motor Vehicle Database then please contact Autosave by telephone, e-mail or online communication.
2.1.3 All figures and prices are correct at the time of online publication. Prices are subject to change without notice.
2.2 Finance & Insurance Quotes
2.2.1 Any finance and/or insurance quotes provided on the Website are for information only.
2.2.3 Finance and/or insurance is available subject to status and written quotations.
2.2.3 For the avoidance of doubt no finance and/or insurance quote shall be deemed to incorporate an offer by Autosave and/or the relevant finance and/or insurance provider.
2.2.4 Your Use of Content and the Website
18.104.22.168 You agree to use the Content for personal use only. This means that You may view, browse and print the Content. You may also download one copy of the Content into cache on a single computer for personal and non-commercial home use, provided that You shall retain all credits and copyright notices associated with such Content.
22.214.171.124 You agree to comply with all applicable laws and regulations when using the Website. You must not use the Website to send any e-mails for chain letters, commercial solicitation, mass mailing, or any form of spam or other mass mailings.
126.96.36.199 You may not reproduce, distribute, transmit or otherwise exploit the Content in any way. In particular, You may not include the Content in any other publication or on any other Website or computer network otherwise than in accordance with the limited reproduction permission set out at paragraph 4 and/or the prior written permission of Autosave. In addition, You must abide with all other terms, conditions and restrictions contained in any other agreement associated with the Content.
188.8.131.52 Autosave reserves the right to amend and/or remove at any time any Content from the Website.
3. Registration and Particulars
3.1 Use by You of certain Services, including without limitation, the facility to receive news releases and stock alerts, to receive further information about a particular motor vehicle will require You to submit Your Particulars to Autosave.
3.3 You hereby undertake to update Your Particulars on the Website and/or notify Autosave immediately in writing by letter, fax or e-mail in the event of any change in Your Particulars.
3.4 Autosave will not collect sensitive personal information relating to Your sex, health, racial or ethnic origin, political or religious beliefs without Your explicit consent.
3.5 Your particulars will be shared by Autosave for all purposes relating to the Services and marketing and research purposes and may be disclosed to and used by associated companies of Autosave and other organisations for marketing and research purposes unless You have signified that You do not consent to such use when You submit Your Particulars. Autosave will not disclose Your Particulars for any other purpose or transferred outside the European Union without Your express or implied consent (except where required by law).
3.6 Autosave will keep Your Particulars in a secure environment and shall at all times use reasonable endeavours to comply with the Data Protection Act  and 1998.
4. Ownership of the Website and Copyright Notice
4.1 The Content on the Website is protected by UK and International copyright and is the copyright of © Car Shops Limited unless otherwise stated. Reproduction of any of the Content is prohibited other than in accordance with the limited reproduction permission set out at paragraph 4. All rights are reserved.
Except as expressly provided in this Agreement. You may not copy, reproduce, re-publish, lease, sub-licence, download, post, broadcast, transmit, modify, create works from, or in any way, commercially exploit any of the Content.
In particular but without limiting the generality of the above, You may not do any of the following without the prior written permission of Autosave:
4.2.1 redistribute any of the Content (including by using it as part of any library, archive or similar service);
4.2.2 remove the copyright or trademark notice from any copies of the Content made available through the Website;
4.2.3 create a database in electronic or manual form by systematically downloading and storing all or any of the Content;
Requests to re-publish or re-distribute any Content should be addressed to the address set out at Paragraph 1.
4.3 You acknowledge that the Trademarks are trademarks of Autosave and that You may not use them without the prior written permission from Autosave.
4.4 The names of other products and services referred to on the Website may be the trademarks of their respective owners. You may not use any trademark or service mark appearing on the Website without the prior written consent of the owner of the relevant trademark.
4.5 UK and International copyright law prohibits any copying, dissemination and/or transmitting of any Content from the Website unless You have the permission of strongAutosave.
4.6 In the event that any Content is used without obtaining prior permission from Autosave You will be notified and invoiced of the appropriate fee for unauthorised usage.
5. Misuse of the Services
5.1 Autosave reserves the right to suspend or terminate Your rights of access to the Services You may have registered for at any time.
6. Suspension of Services
6.1 From time to time the Services in whole or in part may be closed down for routine repair or maintenance work.
7.1 Autosave will use its reasonable skill and care to ensure that the Content is accurate and up to date.
7.2 Autosave shall use its reasonable skill and care in providing the Services and will use reasonable endeavours to make the Website available for use by You at all times but will have no liability whatsoever for any direct, indirect or consequential loss arising from delay or failure to provide the Services and/or Website or for any loss of data which may result from delays, failure of deliveries or service interruptions including (but without limitation to) those arising from errors or omissions on the part of You or from levels of usage which are unusually large and which have the effect of causing disruption or delays in the operation of the Website.
7.3 Autosave does not warrant that the Website and/or Services are error and/or virus free or operate without interruption or are compatible with all equipment and software configurations. Autosave gives no warranty whatsoever as to the quality of information received through the Website.
7.4 Autosave makes no representations as to the fitness for a particular purpose of any Services available through the Website.
7.5 The warranties in this Paragraph 7 shall be the full extent of Autosave's liability in respect of the provision of the Website and/or Services and all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise are hereby excluded to the fullest extent permitted by law.
7.6 The warranties in this Paragraph 7 shall be subject to strong complying with Your obligations under this Agreement and all other relevant agreements and to You having used the Website and/or Services strictly in accordance with the instructions of Autosave.
8. Limitation of Liability
8.1 The Content is only for general information and use and is not intended to address Your particular requirements. You should not rely on the Content in making any specific decisions.
8.2 Autosave will not be liable for any of the following losses which may arise by reason of any breach of the express terms of this Agreement or to the extent that they have not been excluded by Paragraph 7, any implied warranty, condition or other term, any representation or any duty of any kind imposed on Autosave by operation of law: indirect; incidental; consequential; income; data; use; information; increased costs or expenses; profit; business; contracts or revenues from savings.
8.3 Autosave has not vetted and nor does it accept responsibility for the contents of any of the websites accessible via hyperlinks from the Website and does not accept any duty of care in respect of and nor does it make any representation express or implied in relation to the accuracy or reliability of the contents of any link website; nor does the existence of any link constitute any implied endorsement of any website, its sponsor, its products or its services not should any views expressed on that website be taken to reflect the views of Autosave.
9.1 This Agreement is personal to You and You may not without the prior written consent of Autosave assign or dispose of it. Autosave shall be entitled to assign this Agreement in whole or in part.
10. Force Majeure
10.1 Autosave shall not be liable for any delay in or failure to perform its obligations under this Agreement if that delay or failure is caused by circumstances beyond its control, including without limitation fires, strikes, insurrection, riots, embargoes, inability to obtain supplies, refusal or revocation of licence of regulations of any civil or military authority.
11. Entire Agreement
11.1 This Agreement contains the entire agreement and understanding between the parties relating to the subject matter of this Agreement, and (in relation to that subject matter) supersedes any and all prior agreements, arrangements, statements and understandings.
12. Supervening Illegality and Severance
12.1 If any term or provision in this Agreement shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of this Agreement but the validity and enforceability of the remainder of this Agreement shall not be affected.
14. No Relationship
14.1 Nothing in this Agreement shall create, or be deemed to create, the relationship of principal agent or employer and employee or a joint venture or partnership between the parties.
15. Governing Law
15.1 This Agreement shall be governed by the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English Courts.
1. Acceptance of Terms
Version 12.0 22/01/2019
a. "We", "Us", "Our" shall refer to Autosave which is a trading name of Car Shops Limited whose registered number is 05331512 and registered office is 2 Penman Way, Grove Park, Leicester, Leicestershire, England, LE19 1ST.
b. "You" and "Your" shall refer to You personally, being the customer or prospective customer desiring to purchase Goods from Us.
c. "Goods" are used vehicles supplied by Us plus any ancillary products or services.
d. "Secured Finance" are facilities arranged on Your behalf by Us, with Your full consent, to provide funding for the purchase of Goods. These take the form of Hire Purchase, Personal Contract Purchase and any other form of funding provided by a Financial Institution that uses the Goods as a form of security.
e. "Unsecured Finance" are facilities arranged on Your behalf by Us, with Your full consent, to provide funding for the purchase of Goods. These take the form of Personal Loan, Motor Loan and any other form of funding provided by a Financial Institution that does not require any security being invoked on the Goods.
f. Satisfactory "Merchantable Quality" is defined by the condition of the Goods being at a level that is deemed to be satisfactory and fit for purpose, when consideration is taken for the age and mileage of the Goods. This does not under any circumstances affect Your rights pursuant to the CRA.
g. “Payment Method” is by Bankers Draft, Credit/Debit card, Bank Transfer or Finance Company Transfer if a Secured Finance or Unsecured Finance agreement is in place.
h. "CRA" is the Consumer Rights Act 2015.
i. “Place of Business” represents any place where We trade, store and prepare vehicles.
j. "Distance Contract" represents any form of sale conducted by Us to You that does not include any face to face contact from (and including) an initial order being raised on a vehicle until the time of delivery of the Goods at which point Our contract is concluded. In these cases the contract is governed by both the Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013 and Distance Marketing Regulations 2004 as appropriate.
3. Data Protection and Your Privacy
4. Orders and Deposits
4. In You placing an order it enables Us to remove a vehicle from retail sale to the general public and allocate a sold order status. To do this a deposit is required from You, the amount of the deposit required is 10% of the total balance after any deductions or additions subject to variation at the sole discretion of Us. On receipt of the deposit monies We will remove a vehicle from sale
a. In the event where We fail to arrange Secured Finance or Unsecured Finance for You once You have reserved a vehicle, You are entitled to a full refund of the deposit monies These monies will be returned to You by Us by way of manual cheque or if a debit/credit card was used for the original deposit by way of refund to that payment card.
5. The deposit having been paid upon the placing of an order then the balance payable (or as the case may be, the sum required to complete any initial payment to a Finance Company) is to be paid by You, or if applicable the 3rd party Finance Company prior to delivery of the Goods.
6. Delivery of the Goods is to be completed within an agreed timescale with You. The Goods shall remain in Our beneficial ownership until full payment for the goods has been received. The risk in the goods, however, shall pass to You upon delivery.
7. Under Distance Contracts
7. Under Distance Contracts We will arrange and agree a delivery to Your fixed place of residence or place of employment. We may require proof of address to be provided before a delivery is arranged and proof of identity will be required at the point of delivery. In all instances a delivery charge will be made, the amount of which will be determined in line with the distance required to move the vehicle from Our Place of Business to the delivery address. The delivery charge will be agree and communicated prior to completion of the contract and will be inclusive of VAT in accordance with the table provided below;
|0 - 100 miles||£1.50 per mile|
|101 - 200 miles||£1.35 per mile|
|201 - 300 miles||£1.25 per mile|
|301 - 400 miles||£1.20 per mile|
|400+ miles||£1.15 per mile|
8. Delay in Delivery
8. We will use Our best endeavours to secure delivery of the Goods on the desired delivery date or dates in accordance with Clauses 6 and 7, but shall be under no liability whatsoever for loss occasioned by delay in delivery arising out of any cause whatsoever.
9. Transfer of Deposit
9. Not withstanding Your rights defined by clause 4, if You fail to pay and take delivery of the Goods within 7 days of notification that the Goods are available for delivery We shall be at liberty to treat the contract as repudiated by You. We shall then be entitled to dispose of the Goods and reserve the right to offset and recover from You, by way of damages, any loss or expense including storage and depreciation costs which We may suffer or incur as a result of Your default. These costs will typically be £50 per day up to a maximum in line with Your initial deposit amount paid. The deposit can however be transferred by You in full to another vehicle on Your request at any time within 90 calendar days from the point at which this contract is repudiated.
10. Administration Fees
10. During the purchase of each vehicle, You will have the option to pay an Administration Fee to cover services to enable a smoother transaction for the purchase of the Goods. The Administration Fee will be clearly presented on the Vehicle Sales Order. The Administration Fee covers the following: re-valet of the Goods prior to handover; performing an HPI vehicle provenance check on the Goods which will be provided to you by email; processing and sending of Your V5 document to the DVLA; introduction to Our provider of 5 day drive away insurance to enable You to insure the Goods at no charge; inclusion of the Recovery clause in the 3 month/3,000 mile guarantee. In the event that You do not pay an Administration Fee these services will be withdrawn and You will be expected to provide the following, prior to completion of the sale:
a. Where applicable, paying the road fund license for the Goods using Your own IT equipment.
b. Completing and posting the V5 document for the Goods purchased to the DVLA.
c. Completing a plate transfer or retention for Your cherished plate using Your own IT equipment.
d. Ensuring the Goods purchased are insured at Your on the day of handover as opposed to using the 5 day drive away insurance at Our cost.
e. Organise at Your own expense, suitable recovery of your vehicle in the event of a breakdown to one of our service centres or a place of our choosing to facilitate repair activity under your 3 month/3,000 mile guarantee.
11. Part Exchange / Our Used Vehicle Purchases from You
11. Where We agree to allow part of the price of the Goods to be paid by You delivering a used vehicle to Us, such used vehicle shall be collected by Us and accepted upon the following conditions:
a. That, after examination of Your vehicle and inspection of the accompanying documentation at the time of any collection, it shall be collected in the same condition and within 250 miles on the odometer as and when an agreement was made as to a valuation of its allowance by Us . We reserve the right to revalue Your vehicle if You fail to adhere to this requirement. The order and any allowance in respect of a used motor vehicle offered by You in Part Exchange is subject to acceptance and confirmation in writing by Us.
b. That where the used vehicle is the subject of a Secured Finance agreement We shall be entitled to make any such payment to the Finance Company and will, with the consent of that Company, finally discharge such agreement and the allowance shall be reduced by the amounts so paid.
c. You will disclose to Us whether the used vehicle is subject to an existing Secured Finance agreement, if this is not disclosed to Us and later becomes apparent You will be liable to repay to Us any amounts required to be paid by Us to the Finance Company to discharge such agreement. We will conduct our own checks using industry standard ownership verifications to seek confirmation of any Finance Interest placed on the vehicle, however this does not waive Your disclosure obligations under this agreement.
d. If this agreement is cancelled after Your used vehicle has been collected by Us, We later may cancel the agreement to purchase Your used vehicle, provided that, if We have before cancellation sold or thereafter sell the used vehicle You shall be entitled to the profit or shall bear the loss (as the case may be) on the resale of Your used vehicle (in calculating this profit or loss Our reasonable selling expenses shall be taken into account).
e. If a cancellation is invoked under this agreement and the amount paid to the Finance Company under clause 11(b) or 11(c) as the case may be, exceeds the value agreed in part exchange of the vehicle, You are liable to Us for the difference between these amounts with the payment needing to be made within 30 days of you sending notice to cancel this agreement either under clauses 13 and 15 or in line with your statutory rights.
f. That if the Goods to be delivered by Us through no default on the part of Us shall not be delivered to You within 30 days after the date of Your order or agreed expected delivery date, the allowance on the said used vehicle shall be subject to a reduction by an amount not exceeding 2½% for each completed period of 30 days from the expiry of the first mentioned 30 days to the date of delivery to You of the Goods.
g. That if Your vehicle is handed over without the necessary documentation, namely V5, MOT Certificate (where applicable), Service History (where applicable), Spare Keys (where applicable), User manuals and any accessories there may be such as locking wheel nut, radio fascia or remote controls, We are entitled to request security of up to £500 is provided in order for the contract to be concluded and for You to take delivery of the Goods. This security will be repayable within 7 working days on provision of the aforementioned documentation and You have 14 calendar days to provide. Failure to provide the information will result in You forfeiting Your entitlement for a return of the security (or the value provided for Your vehicle will be adjusted accordingly). We will also expect You to remove any personal possessions from the vehicle, We will not be responsible for any personal items lost once the vehicle is in Our possession.
12. Price Match Promise
12. If You see a similar car at a VAT registered professional motor dealer either before You make your purchase from Us or within 48 hours after purchasing a vehicle from Us at a lower price We will match that price. This is subject to Our discretion and the following conditions;
a. The alternative vehicle must be the same age (as determined by the year denoted on the vehicle registration number i.e “15” plate).
b. The alternative vehicle must have the same Specification as the Autosave vehicle. Examples where the Specification differs may be considered at the discretion of Autosave if the difference in Specification of the alternative Vehicle and the Autosave vehicle does not have a material impact on its market value at the time of comparison.
c. The alternative vehicle must have the same (within 1,000 miles) or lower mileage than the Autosave vehicle. The mileage must be warranted.
d. You must have a written quote from a VAT registered professional motor dealer, trading as a limited company from permanent premises within a 40 mile radius of Your home address. The quote must be dated within 48 hours either prior to or after Your purchase, or an Autosave representative must be able to view the vehicle 'live' on a dealer website and the alternative vehicle must be available for immediate purchase and physically in the location within 40 miles of Your home address.
e. The price match does not apply in cases where the comparative vehicle is being offered at a CAP clean price. A cap clean price is the industry benchmark for used car disposal values and is not a guide for retail pricing.
13. 14 Day Exchange Policy
13. You will have the benefit of a 14 Day Exchange Policy on the purchase of Your Goods. The 14 Days commence from the day after the date on which delivery takes place and is inclusive of weekends and bank holidays. The 14 Day Exchange Policy is in addition to and does not affect Your statutory consumer rights. It should not be considered as an alternative to Your short term right to reject a vehicle due to a breach of Your core rights at the point of purchase under Your statutory consumer rights. To serve notice of Your intention to invoke this exchange please see clause 15 and it is subject to the following conditions;
a. There is a duty of care for You to return the Goods in a condition commensurate with that at the time of delivery. We will inspect the goods at the time of return and We reserve the right, entirely at Our own discretion, to charge You any amounts required to return the goods to their condition at the time of delivery.
b. All vehicles returned will be subject to a returns fee of £149 which represents the non-refundable administration fee.
c. A usage charge will be applied relating to the mileage that the vehicle has been driven under Your ownership, representing the increase in miles during the period between delivery of the vehicle to You and the subsequent return of the vehicle, as evidenced by the odometer at the time of return and the original mileage as documented at the point of delivery. The mileage charge will be;
|Miles Driven||Usage Charge|
|First 100 miles (0 - 100)||No charge|
|Over 100 miles (101 or more)||£50 plus £2 per each additional mile|
For illustration, a vehicle driven 100 miles will incur no usage charge. A vehicle driven 110 miles would incur a usage charge of £70 (£50 plus £2 x 10 miles).
d. If We agree to recover the vehicle We reserve the right entirely at Our own discretion to charge a collection fee that will reflect our costs of collection from Your place of residence to Our closest Place of Business. These charges will also be subject to VAT.
e. We will charge You a delivery fee for the replacement vehicle in line with clauses 6, 7 and 8
f. The V5 registration document provided with the Goods at time of delivery is returned at the same time as the Goods. If You fail to do so the 7 day Exchange policy under section 16 cannot be exercised in its entirety.
g. All other documentation provided with the Goods (apart from the V5 registration document) at time of delivery is also returned at the same time as the Goods. If You fail to do so We will request security is provided in accordance with clause 12(g).
h. An agreed location, date and time for a return or collection of a vehicle will be made in writing between You and Us which will be no more than 5 days from the notification by You of the exchange. If You fail to return the goods at the agreed time We reserve the right to charge a failed appointment charge at Our discretion.
i. To facilitate the Exchange Policy, We will identify with You a suitable vehicle for You to exchange Your vehicle for.
j. Once a suitable replacement vehicle has been selected We will transfer to the replacement vehicle any amounts due after adjusting for the returns fee, usage charges or other charges as a deposit on Your replacement vehicle.
k. You will be liable for any shortfall between the deposit under clause 13(i) and purchase price for the replacement vehicle. Where Your deposit under clause 13(i) exceeds the purchase price for Your replacement vehicle We will refund to You the difference.
l. We will cancel any additional products You have purchased with Your exchanged vehicle and transfer them to Your replacement vehicle where this is relevant. Where this is not relevant We will cancel the products, and refund You any amounts in line with the relevant terms of those products.
m. Where You have purchased Paint Protection for your exchanged vehicle no refund will be made.
n. If Your exchanged vehicle was purchased using a line of credit organised by Us then We will work with Your lender to secure a new line of credit to fund Your replacement vehicle. In circumstances where We cannot secure a line of credit for Your replacement vehicle then the 14 Day Exchange Policy will be deemed as void.
o. Where You have successfully invoked the 14 Day Exchange policy, Your replacement vehicle will be exempt from this policy as described in these terms under section 13.
14. Distance Contracts - Finance
Should Your used vehicle be purchased by a Secured Funding or Unsecured Funding method, then You have the additional right to cancel the finance agreement for 14 calendar days commencing from the day following the date of the delivery of Your Goods. However Your contract with Us is unaffected.
15. Notices and Complaints
15. In order to serve notice to Us to invoke Your rights to return Your Goods, make a complaint or any other formal correspondence this needs to be put in writing and sent via recorded delivery for the attention of Customer Service Team at the address shown on Your invoice or alternatively via email to customerservice@Autosave.co.uk. In Your complaint please make it clear the nature of Your complaint, the registration of Your vehicle (if relevant) and Your contact details.
a. Our dedicated Customer Experience Team will try to resolve Your concerns as soon as possible, usually before the end of the next working day. If this isn't possible We will contact You within 5 working days to explain what We are doing and when You can expect a resolution.
b. Within 8 weeks We will call or write to You either with a final response advising You of Our findings, or an update on Our investigations and confirmation of when We expect to be able to provide a final response, if appropriate.
c. In certain circumstances, if You are unhappy with Our final response or We do not issue You with a final response in writing within 8 weeks of You contacting Us with Your concerns, You may be able to refer Your complaint to the Financial Ombudsman Service or an Alternative Dispute Resolution service. Details of Your rights will be provided to You as appropriate in Your case. If You wish to refer Your complaint to the Financial Ombudsman Service, this must be done within 6 months of Our final response letter.
|Financial Ombudsman Service
|Telephone: 0300 123 9123
National Conciliation Service
2-3 Allerton Road
|Telephone: 01788 538317
Website for online enquiry: www.nationalconciliationservice.co.uk
d. In Our final response letter We will indicate whether in Our view Your complaint may be suitable for consideration by the Financial Ombudsman Service or Alternative Dispute Resolution Service.
16. Pricing and Mileage Errors
16. Whilst We try to ensure that all the prices and mileages shown on the Autosave website and other websites We may use as marketing channels are accurate, errors may occur. If We discover a material error in the price or mileage of the goods You have ordered We will inform You as soon as reasonably possible (a material error in mileage will exclude any mileages added to a vehicle due to test drives, relocation or delivery where appropriate, being typically less than 500 miles). You will then be given the option of re-confirming Your order at the correct price or cancelling Your order with a full refund of any deposit made. If We are unable to contact You using the contact details You provided during the order process, We will treat the order as cancelled and notify You by email. If You decide to cancel Your order after We have informed You of a pricing error and You have already paid for the Goods, We will give You a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
17. Description Errors
17. Autosave has made every effort to ensure the accuracy of the information contained in the website and other media however;
a. Manufacturers are constantly seeking ways to improve the specification, design and production of their vehicles and alterations take place continually. Whilst every effort is made by Us to produce up to date product descriptions and specifications, the website and other media should not be regarded as an infallible guide to vehicle products and services, nor does it constitute an offer for the sale of any particular vehicle. Autosave are not agents of any manufacturer and have absolutely no authority to bind the manufacturers by any express or implied undertaking or representation. Any references to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits.
b. All fuel economy figures are in accordance with Directive 93/116/EC. They have been calculated using the same test cycle as used for official exhaust emission classification. They cannot be compared with the previous steady speed/urban figures and are more representative of actual on-road fuel consumption. Under normal use the vehicles actual fuel consumption figures may differ from those achieved through the test procedure, depending on driving technique, road and traffic conditions, environmental factors, and vehicle condition.
c. We do not guarantee that use of the website will be uninterrupted or error-free, or that the website and its servers are free of computer viruses or bugs and strongly recommend that all users ensure that they protect their equipment with the use of firewalls and virus checkers.
18. The terms and conditions above do not abrogate or derogate from the rights afforded to You by the CRA, Consumer Protection (Distance Selling) Regulations 2000, Distance Marketing Regulations 2004, Consumer Protection from Unfair Trading Regulations (2008) and all other statutory rights.
19. Car Shops Limited T/A Autosave, is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activities. Our Firm Registration Number (FRN) is 447727. Car Shops Limited is also an Appointed Representative of Sytner Group Limited, which is authorised and regulated by the FCA for Insurance Mediation Activities, under FRN 310540
20. Any dispute regarding this agreement will be governed by English Law and will be subject to the jurisdiction of the Courts of England and Wales.